配送ポリシー
Welcome to the Shipping Policy page for Wellgo Battery. This document outlines the policies and guidelines regarding shipping, handling, and returns for our B2B customers. As a provider of custom-made battery connectors and related components, we aim to provide clear and fair policies for all transactions.
1. Overview
This Shipping Policy provides information on our shipping process, rates, delivery times, and policies regarding returns and refunds for custom-made products. Please read carefully to understand your rights and responsibilities.
2. Shipping Process
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Order Processing Time: For B2B orders of standard inventory products, preparation and shipping typically take 5-7 business days. For bulk custom orders, additional processing time may be required, depending on the order specifications and quantity. The specific timeline will be discussed and agreed upon with the customer.
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Production Lead Time: Custom-made or large-volume orders will have a variable lead time based on the order's complexity and size. We will coordinate directly with the customer via phone or email to provide an estimated production schedule before finalizing the order.
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Shipping Confirmation: Once your order has shipped, you will receive a confirmation email with tracking information, if applicable.
3. Shipping Methods & Transit Times
- Shipping Methods: We offer various shipping options, including standard, expedited, and express services. Our main logistics partners include USPS, FedEx, and UPS. The specific logistics provider may be chosen based on customer preference and shipping requirements, and will be confirmed in consultation with the customer.
- Transit Time: Estimated delivery times vary by region. For domestic orders, the average transit time is 5-8 business days. For international orders, transit times range from 7-21 business days, depending on the destination and selected shipping method.
4. International Shipping
- Customs Duties & Taxes: International orders may be subject to customs duties, taxes, or import fees, which are generally the responsibility of the customer and are not included in the purchase price. We will communicate with customers to agree on suitable international trade terms (Incoterms), and specific arrangements will be provided after consultation.
- Country-Specific Shipping Restrictions: Some countries may have import restrictions on certain products. We encourage customers to check with their local customs office to ensure compliance with regulations before placing an order.
5. Shipping Costs
- Billing Criteria: Shipping costs are determined based on order weight, volume, destination, and the selected shipping method.
- Free Shipping or Discounts: For orders exceeding a specific volume or value (e.g., orders over $10,000 or 100kg), we may offer free or discounted shipping. Please contact us for eligibility.
- Additional Fees: Remote area surcharges, handling fees, or expedited delivery fees may apply for certain orders.
6. Order Tracking
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Tracking Method: Once your order is shipped, we will provide you with a tracking number and a link to our logistics partners’ tracking websites, allowing you to monitor the shipment status directly. If you have any questions or need assistance, please feel free to contact us for tracking updates.
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Tracking Updates: Tracking information is typically updated every 24 hours. However, for certain shipping methods, such as ocean freight, tracking updates may be less frequent. We encourage customers to reach out to us if they need further information on their shipment status.
7. Delivery & Inspection
- Delivery Acceptance: We recommend customers inspect packages upon receipt. Any damages or discrepancies should be reported immediately to ensure timely resolution.
- Damage Claims: If your order was damaged during transit, please contact us within 48 hours of receiving the shipment. Include photos or video evidence for assessment.
- Shortage Claims: If the received quantity does not match the order, please report this within 48 hours of delivery for verification.
8. Returns & Exchanges
- Return Restrictions: Due to the custom nature of our products, returns are generally not accepted unless a significant issue, such as incorrect specifications or severe damage, occurs.
- Exchange Policy: Exchanges are evaluated on a case-by-case basis and must be approved by our team. Custom products are typically non-exchangeable unless explicitly stated.
9. Shipping Delays & Force Majeure
- Delay Notifications: If a delay occurs, we will notify you promptly and provide an updated estimated delivery date.
- Force Majeure Clause: Wellgo is not responsible for delays due to unforeseen events, such as natural disasters, customs delays, or other uncontrollable factors. We will do our best to minimize disruptions and keep you informed.
10. Return Conditions
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Custom Product Return Policy: As our products are custom-made, returns are only accepted in specific situations, such as:
- Incorrect Specifications: If the product received does not match the specifications agreed upon in the order (e.g., incorrect size, material, or design), Wellgo will accept a return and arrange for a replacement or refund.
- Severe Manufacturing Defects: If the product has significant defects that impact functionality or safety, customers can initiate a return request for inspection and possible replacement or refund.
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Damaged During Shipping: If the product is damaged during shipping, customers should contact us within 48 hours of receiving the order. Wellgo will assess the damage and may accept the return, subject to verification of the damage through photo or video evidence.
- Condition Requirements: To qualify for a return, products must be unused, undamaged, and in their original packaging. Return requests must be submitted within 7 days of delivery.
11. Refund Eligibility
- Eligible Situations: Refunds are only issued in cases of significant quality issues or production errors. Custom products are generally non-refundable unless there is a major defect.
- Partial Refunds: In cases where defects do not warrant a full return, partial refunds or discounts may be offered as a goodwill gesture.
12. Initiating a Return
- Contact Customer Support: To initiate a return, please contact our support team at ken@wellgobattery.com.
- Return Approval Process: We will review and approve return requests based on eligibility. Approved returns will receive further instructions for shipping.
- Return Shipping Costs: If the return is due to an error on our part, we will cover the return shipping cost. Otherwise, return shipping fees are the responsibility of the customer.
13. Damages and Issues
- Damage Due to Shipping: Please inspect your products upon delivery. If any items were damaged in transit, report the issue to our support team within 48 hours of receipt, along with photo or video evidence.
- Quality Issues: In the event of a quality issue, customers may submit a report for assessment. We will determine the best course of action, whether replacement or partial compensation.
- Customer Responsibility: If issues arise due to improper installation or use by the customer, Wellgo is not liable but may provide support and guidance.
Contact Us
For any questions about shipping, please contact our customer support team at ken@wellgobattery.com. Our support team is available Monday to Sunday, from 9:00 am to 6:00 pm (GMT+8).