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Welcome to the Return & Refund Policy page for Wellgo. This document outlines our policies and procedures for returns and refunds for our B2B customers. Due to the custom nature of our products, we provide specific guidelines to ensure clarity and fairness for all transactions.

1. Overview

Our Return & Refund Policy is designed to provide transparency on the eligibility, process, and conditions for returns and refunds for custom-made battery connectors and related components. Please read carefully to understand your rights and responsibilities.

2. Return Eligibility

Due to the custom nature of our products, returns are generally not accepted. However, under certain specific circumstances, Wellgo may accept a return, as outlined below:

Incorrect Specifications: If the product received does not match the specifications agreed upon in the order (e.g., incorrect size, material, or design), Wellgo will accept a return and arrange for a replacement or refund.
Severe Manufacturing Defects: If the product exhibits significant manufacturing defects that impact functionality or safety, customers may initiate a return request. The defect will be assessed by Wellgo, and a replacement or refund may be provided based on our findings.
Damaged During Shipping: If the product is damaged in transit, customers must notify us within 48 hours of receipt with photographic or video evidence. Wellgo will evaluate the claim and may approve a return for replacement or refund if the damage is confirmed.

3. Condition Requirements

To qualify for a return, products must meet the following conditions:

Unused and Undamaged: The product must be unused and undamaged, except for the specific defect or damage reported.
Original Packaging: The product must be returned in its original packaging, with all components and accessories intact.
Return Request Timeframe: Return requests must be submitted within 7 days of delivery. Requests made after this period may not be accepted.

4. Initiating a Return

To initiate a return, please follow these steps:

Contact Customer Support: Send an email to our support team at ken@wellgobattery.com with your order number, a description of the issue, and any relevant photos or videos.
Return Approval Process: Our support team will review the request and determine if it meets our eligibility criteria. Approved returns will receive a Return Authorization (RA) number and instructions for shipping the item back to Wellgo.
Shipping Instructions: Customers are responsible for following the shipping instructions provided. Unauthorized returns or items returned without an RA number may not be accepted or processed.

5. Return Shipping Costs

Error on Wellgo’s Part: If the return is due to an error on Wellgo’s part (e.g., incorrect specifications or a confirmed manufacturing defect), Wellgo will cover the return shipping cost.
Customer Responsibility: For returns that do not fall under the above conditions, the customer is responsible for all return shipping costs. Wellgo will not accept any returns shipped with "Collect on Delivery" (COD) fees.

6. Refund Eligibility

Refunds are limited to specific circumstances involving significant quality issues or production errors. The following guidelines apply:

Full Refund: A full refund may be issued if the product has a confirmed manufacturing defect that significantly affects its function, or if Wellgo made an error in specifications.
Partial Refunds: In cases where defects or issues do not require a full return, Wellgo may offer a partial refund or discount as a goodwill gesture. The amount will be determined based on the severity of the issue.
Non-Refundable Situations: Products that are custom-made to the customer’s specifications and do not exhibit any defects or issues as described above are generally non-refundable.

7. Refund Process

Refund Approval: Once a return is received and inspected, we will notify the customer regarding the approval or rejection of the refund.
Processing Time: Approved refunds will be processed within 7-10 business days. Refunds will be issued via the original payment method, and the customer will be notified once the refund has been completed.
Exchange Option: If an exchange is requested and approved, Wellgo will provide details on the exchange process. Exchanges are subject to product availability and may require additional processing time.

8. Damages and Issues

For any damages or issues with the received product, customers are encouraged to take the following steps:

Inspect Upon Delivery: Please inspect products immediately upon receipt to identify any damages or discrepancies.
Report Damage Promptly: For products damaged during shipping, notify our support team at ken@wellgobattery.com within 48 hours of delivery. Attach photos or video evidence to your message.
Quality Issues Due to Installation or Use: If damages arise from improper installation or use by the customer, Wellgo is not liable but may provide guidance for resolving the issue.

9. Contact Us

For questions regarding returns or refunds, please reach out to our customer support team at ken@wellgobattery.com. Our team is available from Monday to Sunday, 9:00 am to 6:00 pm (GMT+8).

Huizhou Wellgo Technology Co., Ltd.

"Connect to Thrive, Power Your Drive."

Email: ken@wellgobattery.com
WhatsApp: +86 18038053100
Address: 3rd Floor, 3# Factory Building, Qiuchang Tea Garden Jiangjun Road, Huiyang District, Huizhou, 516221 Guangdong Province, China

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